SniperAlgo AI sells time-based subscription plans that are activated on your customer account shortly after a confirmed payment — your plan appears in your dashboard, your chosen Sniper Robots are assigned, and a managed VPS is provisioned for you. Because the product is a digital service that begins delivering value from the moment of activation, the following refund terms apply.

1. Non-Activation Refund (Full)

If your payment was charged but your subscription was not activated — your plan does not appear in your dashboard and no confirmation email arrived, for example due to an automation outage — you are entitled to a full refund. Contact us at support@sniperalgoai.com within 7 days of the payment with your transaction reference. We will either activate your plan or refund you in full — your choice.

2. Post-Activation Refund

Once your subscription is active in your dashboard and your robot / VPS setup has been provisioned, the service is considered in use. As such, post-activation refunds are not generally available, including but not limited to the following reasons:

• Change of mind, no longer needed, or accidental purchase.
• Trading losses incurred while using the Sniper Robots (please review the risk disclaimer in our Terms).
• Broker incompatibility that can be resolved by changing broker or settings.
• Performance not matching personal expectations.
• Choosing not to connect a broker account or not using the service during the paid period.

We strongly recommend starting on a demo broker account and reviewing our setup guidance before any live deployment.

3. Exceptions (Case-by-Case Review)

We will review a post-activation refund request on a case-by-case basis if the issue is clearly attributable to us — for example, your VPS or robot service was never actually usable despite our support's involvement, or you were charged twice for the same plan. To request such a review, email us within 7 days of activation with:

• The email address of your SniperAlgo AI account.
• The transaction reference / payment ID.
• A description of the issue and any relevant screenshots from your dashboard.

4. Renewals — No Auto-Charge

All plans are one-time payments for a fixed period — there are no recurring automatic charges. Before your subscription expires we send renewal reminders; renewing is always a manual purchase you make yourself. If you believe you were charged without your authorization, contact us immediately and we will investigate and refund unauthorized charges.

5. Chargebacks

Please contact us at support@sniperalgoai.com before initiating a chargeback with your card issuer or payment gateway. In nearly all cases we can resolve issues directly and faster. Chargebacks filed without first attempting a direct resolution may result in:

• Immediate suspension of your subscription and dashboard access.
• Permanent suspension of your account from future purchases.
• Contesting the chargeback with proof of activation (dashboard and delivery logs) submitted to the payment gateway.

6. How Refunds Are Processed

Approved refunds are issued back to the original payment method within 5–10 business days depending on the gateway:

• Razorpay (UPI / cards): 5–7 business days back to source.
• PayPal: typically instant to your PayPal balance, 3–5 days to bank.
• NOWPayments (crypto): refunded in the same coin you paid with, to a wallet address you provide.

7. Contact

All refund requests: support@sniperalgoai.com · Telegram @sniperalgoai. Please include your account email and transaction reference for the fastest response.

Last updated: July 2, 2026